Refund policy
Caramel Kiss – Refund Policy (Australia)
At Caramel Kiss, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. Returns & Refunds Eligibility
We accept returns for store credit (gift card) or exchange under the following conditions:
• Items must be returned within 14 days of receiving your order.
• The product must be unused, unwashed, and in its original condition, with tags attached.
• For hygiene reasons, swimwear, bodysuits, and accessories cannot be returned.
2. Non-Refundable Items
• Sale or clearance items (final sale).
• Gift cards.
• Items damaged due to misuse or not following care instructions.
3. How to Request a Return
To start a return, please email info@caramelkiss.com.au with:
• Your order number.
• The item(s) you want to return.
• The reason for your return.
Once approved, we’ll provide the return address. Customers are responsible for return shipping costs.
4. Refund Process (Store Credit Only)
• Refunds will be issued as a Caramel Kiss gift card within 5-7 business days after receiving the return.
• Shipping costs are non-refundable unless the item is faulty.
5. Faulty or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll cover the return shipping and send a replacement or issue a gift card refund.
6. Changes & Cancellations
Orders can only be modified or cancelled within 24 hours of purchase. After that, we are unable to make changes.
For any questions, feel free to contact us at info@caramelkiss.com.au